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Aromabotanical Wholesale Delivery Policy:
Aromabotanical only sell and deliver within Australia and do not deliver to PO Boxes. Orders placed Monday to Friday before 3pm AEST will be shipped within 1-2 days pending payment verification.
Items will be sent via courier. Freight is charged according to each order and delivery destination.
In the event that you should miss your scheduled delivery, the courier should leave a notification card detailing when they will attempt to deliver again, or requesting an alternate delivery address. Signature on delivery is required. Aromabotanical cannot be held responsible for late or failed deliveries outside of its control e.g. weather conditions.
In cases where we are unable to deliver all your products at the same time, or where there are multiple boxes in your consignment, you will only be charged once for delivery.
Aromabotanical Wholesale Returns Policy:
We pride the care we take in packaging our products; However:
- In the case that, we accept that you have received a product from us that is different to the one you ordered.
- In the case of damaged goods upon delivery.
We offer (at our option) an immediate exchange, credit or full refund. Returns must be made within 7 working days from receipt of goods, with proof of damage. Returns must be unused, and in original packaging. We will refund the cost of return freight for the above reasons only.